Getting the Most (or Least) from Electronic Communication

I recently received an email from a friend who I swear was mad at me. The message appeared to be worded harshly and as I read it in my head I could actually see the disapproving look on her face.

Instead of emailing back about how I didn’t appreciate her tone I decided to call.  I’m incredibly glad I did! Turns out she wasn’t mad at all. She had no idea her email message came across harsh and we laughed it off.

Luckily she is a good friend and I could pick up the phone and talk to her.  However, I’ve found more and more in business situations, email and online media are creating more confusion than ever.

Take for example, Facebook. Do you ever have those friends who post every single detail about their life to the point where you start to tune out what they say? Or there are the people who like to display grief in their posts, or some who say that they want to kill themselves, and then get defensive when others comment on that post.

I don’t have any answers regarding this electronic messaging craziness. Email and social media is a wonderful thing - it’s the reason I have a job. However, there are a few tips and thoughts I have regarding this communication channel.

Whenever I email, I always read it back to myself to ensure that the tone isn’t misconstrued. In fact, I overdo the friendliness sometimes which annoys some people, too!!!!!!!!!!! Too many exclamation points or smiley faces will push some over the edge.

Also, using all caps is considered shouting. I think we all know that by now, but some people love to shout on e-communication which is usually not necessary.

When it comes to Facebook, less is best. A nice or funny post is a good idea, but if you are having a bad day or are stressed, releasing anger or frustration on your posts will label you as a nut job. However, some people still can’t resist and post a cry for help…or maybe they just do it for attention.

I guess my observation is that you need to be as careful with what and how you post or email as you do speaking with someone face-to-face or by phone. Keep a level head, especially when communicating business, and always pick up the phone if you believe your message has been miscommunicated.